Job Title: Client Servicing Head

Reports to: CEO/Managing Director

Department: Client Servicing

Location: Bhubaneshwar

Job Summary:

The Client Servicing Head will lead the client servicing team, foster strong client relationships, develop and implement marketing strategies, and drive business growth. The ideal candidate will have a proven track record of success in client servicing, team leadership, and business development.

Key Responsibilities:

1. Client Relationship Management: Develop and maintain strong relationships with clients to understand their marketing objectives and provide tailored solutions.

2. Team Leadership: Lead, motivate, and mentor a team of account managers, account executives, and coordinators to ensure exceptional client service.

3. Business Development: Identify new business opportunities, develop pitches, and collaborate with cross-functional teams to win new clients.

4. Campaign Strategy: Develop and implement innovative marketing strategies that meet clients' objectives and drive business results.

5. Account Planning: Oversee the development of account plans, including marketing objectives, target audience, and media strategies.

6. Performance Metrics: Establish and track key performance indicators (KPIs) to measure campaign effectiveness and client satisfaction.

7. Industry Trends: Stay up-to-date with industry trends, market research, and emerging technologies to provide thought leadership and innovative solutions.

Performance Metrics:

1. Client retention and satisfaction

2. Revenue growth and new business acquisition

3. Campaign effectiveness and ROI

4. Team performance and development

5. Agency reputation and thought leadership

Skills and Qualifications:

1. Education: Bachelor's degree in Marketing, Advertising, Communications, or a related field. Master's degree or MBA preferred.

2. Experience: Minimum 10 years of experience in the advertising industry, with a focus on client servicing and account management.

3. Leadership: Proven experience in leading and motivating teams.

4. Communication: Excellent verbal and written communication skills.

5. Strategic Thinking: Ability to develop and implement marketing strategies.

6. Industry Knowledge: Up-to-date knowledge of the advertising industry, digital marketing industry, trends, and emerging technologies.

Behavioural Competencies:

1. Collaboration: Ability to work collaboratively with cross-functional teams Pan-India

2. Problem-Solving: Strong problem-solving skills to manage client challenges, manpower issues and campaign complexities.

3. Adaptability: Ability to adapt to changing client needs, market trends, and agency priorities.

4. Results-Oriented: Focus on delivering results-driven campaigns that meet client objectives.

5. Innovative Thinking: Encourage innovative thinking and creative problem-solving within the team.